Refund policy

Unless required by applicable law or expressly stated on a product page, all sales made through The Untitled Magazine Boutique are final.

We do not accept returns, exchanges, or provide refunds for:

• Print magazines, including current, archive, collector, limited, signed, and special editions

• Digital magazines or downloadable products once access or download information has been provided

• Fine-art prints, limited editions, apparel, accessories, or other products identified as final sale

• Products identified as sold as is

• Minor imperfections consistent with the age and described condition of an archive or collector item

Please review all product information and confirm your order and delivery details before completing checkout. 

Damaged or Incorrect Orders

If your order arrives significantly damaged or you receive the wrong product, contact us at store@untitled-magazine.com within seven calendar days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the exterior and interior packaging

• A photograph of the shipping label

Please keep the product and all original packaging until we have reviewed your claim.

If your claim is approved, we may provide a replacement, store credit, or refund, depending on product availability, the circumstances of the claim, and applicable law.

Replacement copies are subject to availability. Limited, signed, archive, collector, and sold-out editions may not be replaceable.

Claims submitted more than seven calendar days after delivery may not be eligible for assistance.

Archive and Collector Editions

Archive, vintage, rare, and collector-edition magazines may show natural signs of age, storage, handling, or prior display. These characteristics are not considered defects.

Any known material imperfections will be described or shown where reasonably possible. Archive and collector items are sold as is and are not eligible for return or refund because of minor wear, aging, color variation, or other characteristics consistent with their description and age.

Lost or Undelivered Orders

If your order has not arrived after the carrier’s estimated delivery period, contact us at store@untitled-magazine.com with your order number and shipping details.

If tracking shows that the package was delivered, please first check the delivery location, household members, neighbors, building staff, and your local carrier office.

We may require additional information or completion of a carrier claim before providing a replacement or other resolution.

We are not responsible for theft or loss occurring after confirmed delivery, except where required by applicable law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the address provided was incorrect or incomplete, or because the shipment was refused, unclaimed, or undeliverable, the customer may be responsible for the cost of reshipping the order.

Original shipping charges, customs duties, import taxes, and related fees are nonrefundable unless required by applicable law.

International Orders

International customers are responsible for customs duties, import taxes, brokerage charges, handling fees, and other charges imposed by the destination country, customs authority, or delivery provider.

We do not provide refunds for delays caused by customs processing. If an international shipment is rejected, refused, unclaimed, or returned by customs, any possible refund or reshipment will be considered only after the product has been returned to us and inspected.

Original shipping charges, customs fees, return charges, and other costs incurred may be deducted from any amount otherwise refundable, to the extent permitted by law.

Digital Products

Digital magazine purchases are final and nonrefundable once access or download information has been provided.

If you experience difficulty accessing or downloading a digital magazine, contact store@untitled-magazine.com. We will make reasonable efforts to restore access or provide a replacement download.

A digital product may be eligible for a refund only if it is defective, inaccessible because of an issue within our control, or a refund is required by applicable law.

Order Cancellations

Orders are generally final once submitted and cannot be canceled or changed after processing begins.

If you contact us immediately after placing an order, we may attempt to assist, but we cannot guarantee that a cancellation, address change, or product change will be possible.

Contact Us

For questions about an order, damaged shipment, missing package, or digital download, contact:

The Untitled Magazine Boutique
Email: store@untitled-magazine.com

Please include your order number so we can assist you as quickly as possible.

Thank you!